Client Services

Here at Zheta International, we pride ourselves on our client relations. In the initial stages of any project, before we have even met with the client for a consultation, thorough research is conducted into the client’s business market, competitors and customers. We research and analyse competitors’ websites and carefully invest our time in setting up specific strategies and goals in preparation for our first meeting with the client.

With our expertise at hand we can then meet with the client to discuss a wide range of possibilities from the design, layout and scale of the website project to budget and time involved. We guide our clients towards making the best decisions about what style or identity will work best for their business, whether it is a large corporation, interior designer, travel company, artist, furniture supplier, property developer or events organiser. Allowing our clients to provide their own feedback and thoughts as well as allowing them to follow the design process step by step gives them a stronger sense of trust and gives them a more ‘hands on’ role in the design and development of their website.

Apart from providing our clients with regular updates, we also encourage the implementation of SEM and SEO techniques, as without these features an advanced website will sit unnoticed by Google’s search engine spiders, and will fail to generate the required return on investment. We ask real questions,and are given real answers. We discuss marketing strategies and objectives whilst always creating a relationship with the client.

Constant feedback and communication allow us to efficiently and quickly fix any problems whilst the speed of the project remains steady. Not only do we guide our clients through every step of the website building process, we also provide hands on training to every individual so that our clients can continue to update their websites, learning how to update content and more importantly, how to market websites once they are live (such as utilisation of keyword optimisation, online marketing and Google Analytics).

Meeting deadlines is perhaps one of the most fundamental goals of any successful website company. Meeting deadlines means professionalism and the ability to work within tight restrictions. For this to happen there must be strong internal communication between employees. Working so closely together, the Developers, Designers and Content Writers become links within the chain: if one falls behind on his work, the others will inevitably follow. Communication at all stages of a project ensures consistency: if everyone knows who they are working for and how the website should function, then time does not need to be spent asking questions.

Our aim is always to push your business to the edge of what interactive media can do. We provide our clients with constant guidance, even long after a website project has left the studio. Regular updates on website traffic statistics, training sessions and maximising marketing potential continue our impeccable client services long into the future. Satisfied clients will pass on their positive feedback to others and leads will grow into the next successful website project.

Headquartered on the Maltese Islands, Zheta International has sought to place itself above its competition by providing clients with Client Services in Malta which offers a true return on investment. Our aim is to improve businesses by achieving their goals through innovative branding and communications, intelligent information design, and a user-centered approach to product and service development. 

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